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Software Solutions - Frequently Asked Questions (FAQs)

FAQs - Software Solutions

Below you will find a series of questions frequently asked by customers about Dennemeyer's Software Solutions. If you have specific questions related to our services that you’d like to see answered here, please use the form below to send us your questions.

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What types of intellectual property assets can be managed with Dennemeyer’s Intellectual Asset Management System, DIAMS?

With DIAMS you can manage patents, trademarks, designs, general IP matters including domains, oppositions, searches, and FTOs. DIAMS accompanies the entire lifecycle of an IP asset from filing, prosecution up to abandonment or selling/licensing, allowing customers to autonomously create and maintain their intellectual property rights, and to link them to license agreements, oppositions, infringements and other IP matters.

Which are the key tasks that can be performed via DIAMS?

DIAMS’ functionalities allow you to autonomously create and maintain your IP rights, perform comprehensive searches through your IP portfolio using various search criteria, create and export customized reports in your preferred format (PDF, XLS, XML, RTF, HTML), and effectively keep track of the procedures and deadlines connected to your IP assets using the docketing capabilities of our software.

More, with DIAMS you can link all the data and documents to your corresponding IP assets on a single highly configurable and secure platform that provides a common point of reference and allows you to manage your IP data efficiently (Master Data Management – MDM).

Which are the benefits of migrating from DIAMS classic to DIAMS iQ?

DIAMS iQ offers more up-to-date technology, a very user-friendly UI, an asynchronous reporting engine, flexible configuration options, and it’s faster and more powerful.

How long does it take to migrate from DIAMS classic to DIAMS iQ?

Usual projects require about one day.

Does Dennemeyer offer migration paths from other IP Management Systems?

Yes. Our migration team has vast experience in migrating from a variety of third party IP Management Systems, or proprietary systems.

Which terms and deadlines are automatically created by DIAMS?

Typically, our country law experts provide and update renewal terms in all supported jurisdictions. DIAMS can, of course, be configured with custom progression rules so that for any type of term in any country calculations can be made automatically.

Which are the IT requirements for installing / running DIAMS iQ?

DIAMS iQ Application Server

Software requirements

  • Windows Server 2003 or 2008
  • Microsoft .NET Framework 4 or 4.5
  • Security Management:
    • Microsoft Active Directory Application Mode (ADAM) / Microsoft Active Directory Lightweight Directory Services (AD LDS)
    • Microsoft Authorization Manager (AzMan)
    • Installed certificate for secured communication to AD LDS and SSL connections to the iQ Client

HD space

  • iQ requires 150 MB for installation.
  • Additional space for iQ document management system depends on customer data.

Minimal hardware recommendations
(assuming that the application and the database servers reside on different machines and that these machines are dedicated for iQ)

  • CPU: Dual Core CPU 2.5 GHz
  • Memory: 4 GB RAM

DIAMS iQ Database Server

Software requirements

  • Microsoft SQL-Server 2008R2 or 2012 (Standard Editions are sufficient)

HD space

  • Space requirements for iQ database files depend on amount of customer data.

Minimal hardware recommendations
(assuming that the application and the database servers reside on different machines and that these machines are dedicated for iQ)

  • CPU: Dual Core CPU 2.5 GHz
  • Memory: 4 GB RAM

DIAMS iQ Smart Client Application

Software Requirements

  • Windows XP, Vista or Windows 7
  • Microsoft .NET Framework 4 or 4.5

HD Space

  • iQ requires 75 MB for installation.

Minimal Hardware Recommendations

  • Single CPU 1.5 GHz, 1 GB RAM or at least 2 GB RAM on Windows 7
  • Minimal screen resolution: 1024x768

Before we start installing DIAMS iQ, we provide an iQ Installation Checklist.

Which are the IT requirements for installing / running DIAMS classic?

 

 


Microsoft® ACCESS Client/Server system
MS Access frontend connecting to Oracle/SQL Server database

1. Database Server

Oracle® Server version 10 or higher

Microsoft® SQL Server® version 2008 or higher,
including SQL Server® 2008 R2 and 2012 Express (free edition)


  • Dedicated Intel® Pentium® 2 GHz Processor or faster
  • 1 GB of RAM or more
  • 2 GB or more free on hard disk
  • TCP/IP network protocol
  • Windows® 2003 SP1 or more, Windows® 2008 or higher



Or any other OS configuration capable of running Oracle ®

  • .NET Framework 2.0 SP2 for SQL Server® 2008
  • .NET Framework 3.5 SP1 for SQL Server® 2008 R2 and 2012

2. File Server
(can be the same as 1. – Windows® only)

  • 512 MB or more free on hard disk
  • Windows® 2003, Windows® 2008 or higher
  • TCP/IP network protocol

3. Workstation

  • Intel® Pentium® 2 GHz Microprocessor or faster
  • 1 GB of RAM or more
  • Screen resolution 1024 x 768 or more and 256 colors or more
  • Windows® XP with SP2, Windows Vista®, Windows® 7, Windows® 8
  • Microsoft® Office Word / Excel  2003 or 2007 or 2010 or 2013
  • Microsoftâ Access 2003 (with SP3) or 2007 (with SP2) or 2010 (including free Runtime version [but at least one full license required per installation]): only 32 Bit version! Access 2013 not supported!


  • ODBC driver for Oracle®, Version 5.3 or higher from Progress ¦ DataDirect™
  • Microsoft® Data Access Components (MDAC) 2.8 or higher

 

4. Depending on traffic and number of users Network configuration may vary - preferred network speed 100 MBit or higher for link between client workstation and server(s)

5. Options

Scanner for logos and document storage and capable of 300 dpi or more.

Advisory: the above-recommended hardware and software platform configurations will provide optimal Dennemeyer Intellectual Asset Management System (DIAMS) product system performance. DIAMS products will run under other hardware or software platform configurations; however, some system degradation and/or inconsistencies may be experienced, in which case the client should be advised that eventual system tuning or adaptation may be required, that such tuning or adaptation may not be able to provide optimal DIAMS product performance, and that such services will be invoiced to client according to DIAMS’s or DIAMS supplier’s standard service charges. All trademarks are the property of their respective owners.

 

Which are the operating systems DIAMS iQ is compatible with?

Windows XP, Vista, Windows 7 and Windows 8.

What is the difference between DIAMS and Dennemeyer’s Online Portals – Software Portal and Portfolio Portal?

In DIAMS you can manage all your IP assets including matters. The Portfolio Portal allows for renewal-relevant information only, while the Software Portal enables you to download recent DIAMS classic files like Country Law files, new WIPO forms, general software updates or various files to support your migration to other backend or a new frontend version.

Which are the customizable functionalities offered by DIAMS classic?

In DIAMS classic, you can customize:

  • Access reports using the well-known Access Report Generator (amend existing ones, create new ones)
  • Export queries using the MS Access query editor (amend existing ones, create new ones)
  • Word Mail Merge templates using MS Word (amend existing ones, create new ones)
  • Docketing using the DIAMS rule editor (amend existing ones, create new ones)
  • Fields using the DIAMS field manager (add additional fields: text, number, memo, boolean, custom lookup tables (drop-down-list))
  • Address formats using the address template manager (European address format, U.S. address format, etc.)
  • Audit trail (define fields that should be audited)
  • Regions (combine countries under regions).

Which are the customizable functionalities offered by DIAMS iQ?

DIAMS iQ users with appropriate permissions can:
(This is offered by iQ GUIs.)

  • Maintain system security
    • create users
    • grant roles
    • compose roles
  • Maintain configuration of:
    • document types
    • category types
    • categories
    • category relations
    • currencies
    • exchange rates

Dennemeyer's iQ Implementation Team can additionally…
(This is not available through iQ GUIs but can be done as tasks of the implementation project.)

  • Add lookup-list items on:
    • additional fields
    • actions
    • events
    • status (matters only)
    • sub-statuses
    • file statuses
    • company types
    • contact types
    • matter types
    • reference number types
    • address types
    • trademark kinds
    • trademark types
    • cost item types
    • cost types
    • debit types
    • design sub-types
    • patent sub-types
  • Add & setup:
    • diary progression rules
    • reports
    • Mail Merge templates
  • Change system settings of:
    • system-wide date display format
    • date input patterns
    • record ID masks
    • audit fields
  • Change user interface appearance for:
    • text of labels
    • branding; i.e. customer logo and URL
    • quick search fields’ order
  • Add custom:
    • data validation rules
    • column security permissions
    • row level security rules.

When creating a report in DIAMS iQ, can I continue using the software while the report is generated?

Yes. The DIAMS iQ server prepares the report and notifies you once completed. In the meantime, you can use DIAMS iQ for any other tasks.

Can DIAMS iQ run on a Mac running Windows virtualization software? If so, which software would you recommend?

Yes, it can. We have good experiences with both VMWare and Parallels software. Certain limitations may, however, apply, specifically when documents are copied/pasted from the Mac environment into the Windows environment.

We cannot recommend cross-over solutions with Windows Bottle concepts.

Couldn't find the answer you were looking for? Use the contact form to send us your own questions and we will get back to you.