Training and Support

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Customer Support: Overview

Dennemeyer provides comprehensive user and technical support to ensure that Dennemeyer implementations are running smoothly and providing maximum value. Dennemeyer's Customer Support program is specifically structured to suit the business needs of each client. All support options provide clients with live telephone support, email support and access to Dennemeyer's online client support site.

Standard Support

The Standard Support option provides customers technical support during business hours, as well as software patches, updates and purchased-version updates. Customers also have access to designated support teams to ensure efficient and responsive issue resolution.

Extended Support

The Extended Support options provide customers additional support components for programmatic annual training and new release investment protection. Customers are able to make more predictable and even system investments and assure both their system and users are up to date and have the most flexible support access.