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Customer Care, Intellectual Property Software
Location: Chattanooga (United States)
Seniority: Entry-level
Department:

Please apply via e-mail at careers.tn.2017@dennemeyer.com, and answer the following questions:
• What was it about this position that caught your attention?
• Why do you think you would be a good fit for it?
• What are your salary expectations for this position?
**No phone calls please.

Your tasks

• Interaction with our global network of colleagues and customers
• Flexible and welcoming work environment, focused on teamwork and productivity
• Internal on-the-job training via our international team of professionals
• Maintain positive relationship with our software customers
• Consult customers on how our software can best be utilized to manage their brands and inventions
• Update and support our Intellectual Property (IP) Management software, DIAMS iQ, via remote
connections and occasionally on-site
• Create and customize reports using ComponentOne Report Designer and Microsoft Visual Studio;
create mail merge templates using Microsoft Word
• Design workflow scripts using the individual script language included in our software
• Analyze and configure our proprietary software’s Microsoft SQL database
• Continuing education opportunities to obtain certifications through external classes

Your profile

• Required: Ability to work both autonomously and with a team
• Required: Strong critical thinking and problem solving skills
• Required: Excellent command of verbal and written communication skills
• Required: Bachelor’s Degree, CS (or other IT related) Associate’s Degree, or 2+ years software support experience
• Desired: Experience in Microsoft SQL, Microsoft Word mail merge, and/or PowerShell
• Desired: Experience in a position that focuses on customer service / client care
• Desired: Experience with product demonstration, product training, software implementation and/or
project management
• Advantageous: Experience in Component One Report Designer, .NET, XML, Visual Studio, Software
Implementation and/or Windows Server
• Advantageous: Multilingual and/or experience with intellectual property and multilingual

What we offer

As a key member of the Dennemeyer team, the successful candidate will work with Dennemeyer’s Corporate and Law Firm customers. Compensation is competitive and the successful candidate will have the opportunity and resources for career growth within a quality driven company.

Submit your application