Protecting the privacy of your individual Personal Data is important to us. Dennemeyer S.A. is part of the Dennemeyer Group which includes all our offices worldwide. This Privacy Policy (“Privacy Policy”) will explain what Dennemeyer does with your Personal Data when you use our website, use one of our services or engage in business with us. It also provides information on the type of data we collect, the purposes for which we use Personal Data, the rights you have with respect to your Personal Data and the parties with which we share Personal Data, where applicable, always in accordance with applicable data privacy laws and regulations, which include the General Data Protection Regulation 2016/679 (“GDPR”) effective since May 25th, 2018. When using the term “Personal Data” in our Privacy Policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold.
This Privacy Policy covers this website and other sites that reference this Privacy Policy.
We control the ways your Personal Data are collected and the purposes for which we use your Personal Data acting as “data controller” for the purposes of the GDPR.
1 Contact details
The controller pursuant to Art. 4 (7) GDPR is Dennemeyer S.A. (Société anonyme), 55 rue des Bruyères, L-1274, Luxembourg, Telephone: +352 499841-1, E-Mail: [email protected], (see our Legal Information).
You can address any question with regard to this policy and privacy aspects in general to: [email protected].
Dennemeyer S.A. may share your Personal Data with its affiliated companies (collectively “Dennemeyer IP Group”, detailed list of entities can be consulted (https://www.dennemeyer.com/about/offices/).
Our German affiliates Dennemeyer & Co. GmbH, Dennemeyer & Associates S.A. (German Branch), Dennemeyer Octimine GmbH and Dennemeyer Consulting GmbH appointed a Data Protection Officer according to Section 38 BDSG (German Federal Data Protection Act) who can be contacted at the following email address: [email protected].
Our Romanian affiliates Dennemeyer S.R.L. and Dennemeyer & Associates S.R.L. appointed a local data protection officer that can be contacted at this email address: [email protected].
2 Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the legal requirements, our data processing activities or operational needs. Any updates will be published on this page, and the “last updated” date below will be adjusted accordingly.
3 Personal Data we collect and extent of data processing
We may collect and process the following categories of Personal Data, depending on your interaction with us, the services you use, or your business relationship with Dennemeyer:
3.1 Types of Personal Data we process
Identification information (such as first name, family name, date and place of birth, gender).
Business contact information (such as phone and fax numbers, email address, country of residence).
Publicly available information (such as LinkedIn profile, etc.)
Financial and payment information, such as information required to manage billing and to authorize and process payment according to a selected payment method (including identification and bank account data, notably linked to billing).
Personal information provided to us by or on behalf of our customers or generated by us in the course of providing services.
Other relevant personal details (such as nationality, citizenship, job title, function within a company, preferred language).
Content you provide (such as CV, education history, comments, responses to questions).
IP addresses.
Date and time of a request.
Referrer URL (website from which a request comes).
Host name of accessing client.
Operating System and its interface.
Browser type and browser version.
Language and version of the browser software.
Internet service provider of the accessing system.
Time Zone difference to Greenwich Mean Time (GMT).
Content of the request (concrete page).
Access Status / HTTP status code.
Audio recordings of phone calls received by Dennemeyer, together with the related data such as the caller’s number, the number called, and the date/time and length of the conversation.
Live chat conversations initiated on our website, together with the name and email address of the chat initiator.
3.2 Extent and legal basis of data processing
We will process your Personal Data if and to the extent applicable law provides a lawful basis for us to do so. We will therefore process your Personal Data only if:
You have consented to us doing so, or
We need it to perform the contract we have entered into with you; or
We need it to comply with a legal obligation or perform a task carried out in the public interest; or
We (or a third party) have a legitimate interest which is not overridden by your interests or fundamental rights and freedoms. Such legitimate interests may for instance be the provision of customer services by us, administrative or operational processes and direct marketing, the call recording for proof of commercial communications/transactions, the sharing of Personal Data within the Dennemeyer IP Group or
You have made an information request to us; or
You wish to attend an event (offline or online) organized by us; or
You participate in one of our surveys or blogs; or
You subscribe to our newsletter.
4 Purpose for the processing of your Personal Data
We only process personal data where we have a lawful reason for doing so or you gave us your prior consent and only process Personal Data which is relevant and necessary to achieve the intended purpose for the processing of your Personal Data. The purpose for the processing of Personal Data performed by us will always be one of the following, depending on the processing concerned, nature of Personal Data and data subjects:
To establish, administer and implement a business relationship;
To strengthen the existing business relationship or to develop a new business relationship or to approach interested parties including information on current IP-related developments and our range of services (Marketing);
To record calls (and callbacks) for commercial transaction purposes (e.g., collection of the required proof in the event of disputes regarding business transactions or communications relating to any service provided, to capture data regarding negotiations, operations, transactions, to verify business commitments entered into by phone, to replay the instructions);
To personalize our replies during a live chat on our website;
To provide our services to you and manage our relationship with you, including communicating with you in relation to the products and services you obtain from us;
To fulfil our administrative purposes and protect our business interests;
To comply with our legal obligations (e.g. laws of the financial sector, anti-money-laundering and tax laws), including disclosures to tax authorities, financial service regulators and other regulatory and governmental bodies, and investigating or preventing crime;
To ensure the safety of our clients, employees and other stakeholders;
To provide and improve our website, including auditing and monitoring its use;
Any other purposes we notify to you from time to time.
5 SSL or TLS encryption
This site uses, for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as a site operator, an SSL or TLS encryption. An encrypted connection is indicated by the browser's address bar changing from "http://" to "https://" and the lock icon in your browser bar. If SSL or TLS encryption is enabled, the data you submit to us cannot be read by third parties.
6 Your rights
We would like to make sure you are fully aware of all of your data protection rights. The rights described in this section apply to all individuals whose Personal Data we process, whether in connection with the use of our website or the provision of our services. Under the GDPR, you have the following rights:
6.1 Right to access
You have the right to obtain from us confirmation as to whether or not Personal Data concerning you is being processed and, where that is the case, you have the right of access to the Personal Data. We shall provide you with a copy of the Personal Data undergoing processing and, for any further copy requested, we may charge a reasonable fee.
6.2 Right to rectification
You have the right to request that we correct any Personal Data concerning you that you believe to be inaccurate. You also have the right to request us to complete information you believe is incomplete.
6.3 Right to erasure
You have the right to request that we erase your personal data. We can refuse to erase your data (1) when processing your data is necessary for exercising the right of freedom of expression and information; (2) when we are legally obliged to process your data; (3) when keeping your data is necessary for establishing, exercising or defending legal claims. or (4) when keeping your data is required for the provision of services we requested from us.
6.4 Right to restrict processing
You have the right to request that we restrict the processing of your Personal Data; in this case, we would keep your Personal Data but refrain from using it during the period for which you exercise your right.
6.5 Right to object to processing
Where we rely on legitimate interests for certain processing activities, you have the right to object to our processing of your Personal Data. Callers who object to the recording of phone calls for commercial transaction purposes can (1) contact [email protected] directly and request an unrecorded call in advance, or (2) make use of their right to object directly within the call. However, we may remain able to process your Personal Data if we have a compelling legitimate ground for the processing or for the establishment, exercise or defense of legal claims.
6.6 Right to data portability
This only applies to Personal Data we are processing based on your consent. You have the right to request that we transfer the Personal Data we have collected to another controller, or directly to you.
6.7 Exercise of your rights
If you make a request to exercise any of the rights mentioned above, we have one month to respond to you. Should your request be manifestly unfounded or excessive, we may either charge a reasonable fee or refuse to act on the request.
To exercise any of your rights, please send your request to [email protected].
7 Your right to complain
You may also lodge a complaint with the data protection authority in Luxembourg, the Commission Nationale pour la Protection des Données (the "CNPD"), or with your local data protection authority if you do not reside in Luxembourg. The CNPD can be contacted as follows:
Telephone: (+352) 26 10 60 - 1
Website: https://cnpd.public.lu/en.html
Web form: https://cnpd.public.lu/en/particuliers/faire-valoir/formulaire-plainte.html
Address: 1, avenue du Rock’n’Roll, L-4361 Esch-sur-Alzette, Luxembourg
8 Cookies and how we use them
This website uses cookies, which are necessary for the construction of the website, and cookies that collect data for analysis purposes. We may use the cookies to personalize content and ads, provide social media features and analyze traffic to our website.. You consent to our cookies to the extent you accept certain cookies through the “manage preferences” button or the “accept all” button in our cookie banner.
Cookies are small text files that can be used by websites to make a user's experience more efficient.
We use required, statistic and marketing cookies.
Required cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services
You can find the currently applicable and updated cookies used on our website here: Cookie Banner
You can manage your cookie preferences at any time and change or withdraw your consent from the cookie banner on our website and your own browser settings.
For analytics purposes, this website uses Matomo, a web service provided by InnoCraft Limited. Matomo uses "cookies" to help Dennemeyer analyze how visitors use this website. To learn how Matomo works and uses your personal information, please see the following link: https://matomo.org/privacy/
9 Technical and organizational measures to protect your Personal Data
Ensuring that Personal Data is appropriately protected from data breaches is a top priority for Dennemeyer. We have adequate technical and organizational security measures in place (such as, Physical Access Control, System Access Control, Data Access Control, Transmission Control, Data Backup, Data Segregation) to ensure a level of security appropriate to the risks represented by the processing and the nature of the Personal Data to be protected.
Access to Personal Data is permitted to employees for the sole purpose of performing their professional services. They are subject to confidentiality obligations and are provided with training in order to maintain and develop their practical skills and knowledge on data protection matters.
10 Sharing your Personal Data
Insofar as you have provided your explicit consent or when we are otherwise legally entitled to do so according to applicable data protection laws, we will share your Personal Data with the Dennemeyer IP Group, where applicable, for the purposes indicated above.
In connection with the operation of this website and the services provided by way of the website, Dennemeyer works with service providers such as hosting or IT maintenance service providers, for example.
These recipients may possibly be located in countries outside of the European Economic Area (“Third Countries”), in which applicable laws do not offer the same level of data privacy protection as in your home country. In such cases, Dennemeyer takes measures to ensure an appropriate level of data privacy protection, including the execution of GDPR Standard Contractual Clauses.
Data is shared only in connection with and in compliance with applicable laws and regulations. We do not sell or otherwise market your Personal Data to Third Parties.
11 IP Addresses
Access to our website is logged for the purpose of security analysis reports and to defend against cyber-attacks. With the exception of the IP address, no Personal Data is ever collected or used in this connection. IP addresses are analyzed only in the event of a cyber-attack. Log data is promptly deleted on a regular basis.
12 Embedded web links
This website may contain links to other websites. Our Privacy Policy applies only to our website. Dennemeyer is not responsible for the privacy practices or for the content of other websites outside the Dennemeyer IP Group. If you click on a link to another website, you should read the privacy policy of such website.
13 E-mail Addresses
If you choose to give us your e-mail address, we will communicate with you via e-mail. We do not share your e-mail address with others outside the Dennemeyer IP Group. You can choose not to receive any more e-mail at any time.
14 Data Retention
Unless otherwise indicated at the time of the collection of your personal data, Dennemeyer will retain your Personal Data as long as needed to fulfil the purpose for which it was processed or as required by applicable laws or regulations. Once the information collected is no longer needed, Personal Data will be securely deleted.
Where required, we may anonymise your Personal Data so that it can no longer be associated with you, in which case it is no longer considered as Personal Data. Upon expiry of the applicable retention period we will securely destroy your Personal Data in accordance with applicable laws and regulations.
Personal data collected during a live chat on our website for the purposes described in Section 4 will be anonymised wherever feasible. Identifiable data will only be retained where necessary to fulfil such purposes, including follow-up communication, the performance of a contract, compliance with legal obligations or other legitimate interests in accordance with GDPR or upon request of the chat initiator.
If you are a customer, former customer, interested party or prospective customer or a contact person of one of the aforementioned, we store your Personal Data for marketing purposes until the revocation of your consent if the marketing measures were carried out based on your consent.
15 Protecting children’s privacy
We do not knowingly collect Personal Data from children under the age of 13. If we learn that Personal Data was collected of a child under the age of 13, we will delete that data from our system in accordance with applicable laws and regulations.
16 Changes to your Personal Data
We are committed to keeping your Personal Data accurate and up to date. Therefore, if your Personal Data changes, please inform us of the change as soon as possible using the contact information provided below.
17 Questions and comments
Dennemeyer will respond to all legitimate requests for information and where applicable, to correct, amend, or delete your Personal Data. If you have questions or comments about our privacy practices or this Privacy Policy, please click on "Contact" to send us your questions or suggestions.
Last updated: March 4, 2026
Change log:
March 4, 2026: The Privacy Policy was updated to describe the processing of audio call recordings and live chat data.